At Folionet, the security of our clients is a priority. We have multiple layers of protection to safeguard your information and investments. However, security also depends on responsible use by the user.
- Recommendations: Do not share your credentials with third parties, avoid storing passwords on non-personal devices, and change your password periodically.
- Recovery: If you forget your credentials, you can easily recover them using the "Forgot my password" option on the platform.
- Support: If you suspect your account security has been compromised, please contact us immediately at support@folionet.com.
Additional Protection
We offer the option to enable Two-Factor Authentication (2FA), an extra layer of security for your investment account.
- How it works: When enabled, you will receive a verification code via email every time you log in. You can only access your account after entering this code correctly.
- Management: This option can be enabled or disabled at any time from the mobile app or web platform. We strongly recommend keeping it enabled.
Security Practices
Using a strong and unique password is one of the most important measures you can take.
- Standards: A secure password should be at least eight characters long and include a combination of uppercase and lowercase letters, numbers, and special symbols.
- Unique Use: Your password should not be used for any other service. If you have shared your credentials or reuse passwords, we recommend changing them immediately.
Identifying Scams
Phishing and identity theft are common methods used by scammers to obtain sensitive data such as your username, password, or Social Security number.
- Channels: These attempts may arrive via phone calls, emails, text messages, or social media, posing as Folionet representatives or other authorities.
- Verification: Always verify the authenticity of any communication. Remember that fraudulent websites and links can look legitimate.
