At Folionet, the security of our clients is a priority. We have multiple layers of protection to safeguard your information and investments. However, security also depends on responsible use by the user.
We recommend not sharing your credentials with third parties, avoid storing passwords on devices that are not for personal use, and change your password periodically to strengthen your account protection.
If you ever forget your credentials, you can easily recover them using the "Forgot my password" option available on the platform. We also offer two-step verification (2FA) for those who want to add an extra layer of security to their investment account.
If you suspect your account security has been compromised, please contact us immediately by writing to support@folionet.com. Our team is prepared to assist you and protect your assets.
At Folionet, we understand the importance of protecting your assets and personal information. That's why we offer the option to enable two-step verification, an additional layer of security for your investment account.
When you activate this feature, each time you log in you will receive a verification code by email. You can only access your account once you have correctly entered that code, ensuring that only you can access it, even if your credentials have been compromised.
This option can be activated or deactivated at any time, from both the mobile app and the web platform, according to your preferences. We recommend keeping it enabled to strengthen your account security and operate with greater peace of mind.
One of the most important measures you can take to protect your Folionet investment account is to use a strong, unique password. A secure password should not be used on any other service or shared with third parties. It must contain at least eight characters and include a combination of uppercase and lowercase letters, numbers, and special symbols. For greater security, we recommend generating and storing your passwords using a reliable password manager.
Never share your password. If you have ever shared your Folionet credentials or use the same password on other online services, we recommend changing it immediately. Fraudsters may attempt to access any account, so learning to identify fraud attempts is essential to protecting your information.
Phishing and identity theft are common methods used by fraudsters to obtain sensitive data, such as your username, password, Folionet account information, or even your Social Security number. These attempts can come through phone calls, emails, text messages, or even social media, posing as Folionet representatives, other companies, or trusted authorities.
Remember that fake websites, fraudulent links, and social media profiles can look legitimate. Always verify the authenticity of any communication before providing personal information. At Folionet, we are committed to your security and invite you to stay informed and alert to potential threats.
